Ordering
When will my order ship?
Our team needs 1-2 business days to pack and ship your full order. For larger items, we ask that you allow 3-4 business days.
Where do you ship to?
We ship worldwide. Please note international delivery times will vary depending on location and may attract import costs if outside the USA.
I have a question about my order, who can I talk to?
Please use the contact form on the Contact Us page to send us your queries.
Product
How are the product materials sourced?
We source all our product materials ethically and in an environment-friendly manner. Most of the items are sourced locally to help other small businesses and support local artists.
How accurate are the colors shown in your photos?
The colors shown in our product photos on the product detail pages are highly accurate. But please note that there are small variations in lot-batches of a few products due to which the colors will have slight variations.
Returns
What is your return policy?
Please refer to the Returns & Exchanges page for our return policy.
My item arrived damaged. What should I do?
We take the utmost care in our packaging and delivery and rarely items may be damaged in transit. If your item does arrive damaged, let us know by sending us a message via e-mail to "contact@zenkyumatcha.com" and provide photographic proof that the items arrived damaged. Please make sure to include photos of the following:
- The damaged item
- The packaging it came in
- The packing slip showing the order number.
Payment
Do you offer cash on delivery?
Unfortunately, we don’t offer cash on delivery. But we have a lot of options that allow flexible payments and vouchsafe your money in case you need to initiate a return due to product faults.